Loughton Bathrooms fitted our wet-room back in June 2022. I'm late writing this review, but having used the room every day for the last four months, I'm able to say that everything about it has been perfect.The experience started with Neville who really listened to what we wanted, provided some great ideas and solutions, and conducted a thorough survey.Mehmet created a CAD design, and as he sources and agrees each item, the end result builds on screen. He is exceptionally customer-focussed and has a thorough knowledge of available products. In a very short time, he had built our virtual wet-room with all parts agreed and detailed on the accompanying report (see the CAD preview and end-result photos).Ben and Jake made the whole thing a reality, and to be honest, are key to the quality of the end result. Our house always seems to present challenges, but they were brilliant at problem-solving, meticulous in every aspect of prepping, plumbing, fitting, finishing and doing an absolutely first-class job (except for the wailing they called 'singing'). They also eat too many biscuits.Bessi came and painted the door and ceiling (lovely finish) and Chris tiled the room, ensuring every cut was perfect (even the mitres on the aluminium trim). He questioned and tweaked our choice of grout colour to achieve the best possible match. Mastic Man (Paul) arrives at the end and steals the limelight with utterly flawless silicone (again in a carefully checked colour). It adds a level of professionalism that makes all the difference. Finally, Jamie and Sami shuttled back and forth, delivering supplies as needed, removing rubbish, and generally keeping everything moving.We were kept informed of what was going on throughout the process and when our input was needed (such as the positioning of the fixtures and fittings), we were asked for our preferences.Only one tiny adjustment was needed post fitting, but it was dealt with as soon as I reported it - so great to know that support was available without delay.In summary, if you need a bathroom, don't even think of going anywhere else.